Return & Refund Policy

At Meroda, we comply with Irish and European Union consumer protection laws. This policy explains your rights regarding returns and refunds.

1. Right of Withdrawal (EU Consumer Law)

If you are a consumer located in Ireland or within the European Union, you have the legal right to withdraw from your purchase within 14 days from the date you receive your order, without providing any reason.

2. Conditions for Returns

• The item must be unused and in its original condition
• The product must be returned in its original packaging
• All accessories and included items must be returned
• The product must not show signs of use, damage, or alteration

3. Exceptions to the Right of Withdrawal

• Sealed personal care or hygiene products that have been opened after delivery
• Items damaged due to misuse or improper handling
• Products made to the consumer’s specifications or clearly personalised

4. How to Request a Return

To exercise your right of withdrawal or request a refund, please contact us at:
support@merodaie.com

5. Refunds

Once the returned item is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.

6. Return Shipping Costs

Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.